1. Discovery Process:
The project always begins with a discovery process, where we listen to our client's needs and desires. Our preliminary interviews are relaxed yet specific, as we endeavor to balance the desires of the client with the realities of technological trends, budget constraints and built-in obsolescence.
2. System Design:
Now that pertinent information has been gathered, a detailed design can be developed in accordance to these plans. We put our home automation system design team to work to define all aspects of the project functionality for each room or area in your home. An extensive set of project drawings are created that show graphically where all hardware and pre-wire drops will be located. In addition, all hardware and labor is defined with exacting detail. We meet with the client to deliver this information for review, feedback and ultimate approval.
After the client has agreed to the system design our engineering team will plan and produce documents and drawings for the installation of the technical solutions to not only meet the client’s needs but ensure reliability and ease of use.
4. Implementation Process:
Once rough and trim phase engineering documentation is complete, we are ready to install the infrastructure such as conduit, low voltage wiring and enclosure. We procure all equipment and assemble as appropriate in our San Antonio or Boerne office or at the job site. Our job is only complete when the client is 100% satisfied with the finished product. The length of time for this phase is dependent upon the time frame of construction. Once home automation system installation is complete, all engineering documentation is updated to an as-built state.
5. Service & Support:
A complete set of as-built documentation is delivered to every client at the final project sign-off. We strive to make every client a client for life. By maintaining proper documentation we ensure that the investment our clients have made in their home is well protected and can be maintained and serviced for life. We honor all manufacturer warranties plus a 12 month workmanship warranty and Sterling offers SterlingCare Service which provides a three month complimentary support services for the equipment included in your project. For the remainder of the first year you will only be charged $39 plus tax for service calls. In addition, you have the option of extending both the protections of the manufactures warranty AND the $39 service fee by purchasing PremierCare coverage. PremierCare is the simplest, most predictable, cost effective way of ensuring your home technologies perform as expected for years of reliable operation and enjoyment. PremierCare provides all the parts and services necessary to maintain your home technology investment. This includes all repairs and equipment replacement. Certain conditions and restrictions apply.